Southern Star Policies

EAST PORT MARINA & RESORT 

5652 EASTPORT ROAD  

ALPINE, TN 38543 

931-879-7511 

[email protected] 

www.eastport.info 

RESERVATION INFORMATION: Thank you for choosing East Port Marina & Resort on the beautiful Dale Hollow Lake. Here at East Port, all rental properties are SMOKE-FREE!! Directions to East Port Marina are available on our website. Be careful following your GPS as they can be unreliable in the rural areas. Cell phone service is also unreliable, with Verizon being the best option. Our ship store sells bait, drinks, ice cream, snacks, and souvenirs. There is an onsite restaurant; however, the hours may vary based on the season. Please call ahead for restaurant hours. Upon booking your reservation, a 25% deposit is due, and you will receive this confirmation email once your deposit is made. You can make a payment on your reservation anytime via this link or by calling us at the Marina. We will reach out to you within 30 days of your reservation to ensure your balance is paid off and to answer any questions or concerns you may have about your reservation. We are so excited that you trust us with your vacation time, and we strive to make your visit enjoyable. If there is anything we can do to make your stay more entertaining, just ask! Below you will find some helpful information regarding your stay. Please ensure your entire party is aware of our rental policies and the items they will need to bring. This is by no means a complete list, as each property has different items available, but will cover all the common items. If you have a specific question, feel free to call us for more detailed information.  

LIABILITES: In consideration of the privilege of renting a houseboat from East Port Marina, you (the Renter) hereby assume responsibility for said houseboat, the occupants and the contents. East Port Marina/ Property Owners will not be responsible for loss, theft, or destruction of personal property of the guest. East Port Marina will not refund monies for circumstances beyond our control. This includes Acts of GOD, particularly, severe or inclement weather, failure of public utilities, satellite television, or other outside services. The RENTER further waives and relinquishes any and all claims for damage and assumes all risks for injury or loss of any kind, character or description, against East Port Marina, its successors, its officers, agents or employees, arising out of injury, damages or loss either to person or property of the RENTER or any guest in said houseboat/ rental boat or use of the Marina.  

CANCELLATION POLICY:  While we understand that situations arise, our cancellation policy is non-negotiable. Cancellations 60-90 days out from your reservation time will be charged 10% of your reservation total. Cancellations 30-60 days out of your reservation time will be charged 25% of your reservation total. Cancellations within 30 days of your reservation will forfeit any money you may have already paid, and you will be responsible for any unpaid balance on your reservation due to short notice as we will not be able to fill the reservation during that time. Once the reservation period has commenced, it cannot be terminated early for any reason, including but not limited to unforeseen circumstances, weather, or changes in plans. Guests who choose to return the boat before the reservation period ends will not be entitled to a refund, credit, or adjustment of fees for the unused time. There are no refunds for rainy days. If it is raining, guests may have the option to take the boat out or move the reservation to another day. If there are inclement weather conditions and the Marina staff determines that boating conditions are not safe, the guests may move their reservation to another day or cancel with a fee of $50 per day for the length of the reservation. Boating conditions are reevaluated daily. 

PET POLICY: Here at East Port, we love our animals and encourage you to bring them along. Our 4-bedroom houseboats are pet friendly; however, we do charge a $150 non-refundable pet fee. We allow two pets under 45lbs or one pet 75 plus pounds. Pet fees will be collected at check-in, and you are expected to notify us at check-in that you have a pet. Pets are not allowed on furniture or beds. If there is excessive pet hair found on furniture or bedding, soiled or stained bedding/carpets, or floors outside of normal guest use there will be an additional cleaning charge. You are responsible for cleaning up after your pet, so bring a Pooper Scooper. Having a pet on a non-pet friendly houseboat or not declaring a pet at check in will incur termination of this agreement and removal of guests without refund. 

ALL HOUSEBOAT RENTALS INCLUDE: 

• Full kitchen with Fridge, Microwave, and Stove 

• The 6-bedroom boats have a dryer 

• Coffee pot, plates, bowls, drinkware, mixing bowls, silverware, cooking utensils, pots, and pans (If there is a specific skillet or crockpot you need, bring it!!) 

• Gas grill and Propane will be supplied (grilling utensils) 

• We supply toilet paper, indoor and outdoor trash bags, and dish soap. 

• A TV in the living room 

• DVD player. There is NO cable or internet on the boats. 

• Large cooler on the front deck 

• Linens, Quilt and pillows on each bed 

• The 6-bedroom boats have corn hole boards 

WE DO NOT SUPPLY: 

• Towels (You will need to bring bath, kitchen, and lake towels) 

• Personnel Toiletries (such as shampoo, bath soap, hand soap) 

• Disposable Plates, cups, and cutlery 

• Coffee filters 

• Napkin and paper towels 

• Zip lock bags 

• Foil and/or cling wrap 

• Storage containers 

• Salt & pepper or any other seasoning 

• Cleaning products  

CHECK-IN for HOUSEBOATS is at 12pm CENTRAL TIME at the ship store. All our boats are SMOKE-FREE!!  All balances must be paid in full before loading your personal items onto the boat. During summer hours we have a very busy schedule, and often check-in will not be available until 12pm. If you arrive before 12pm, please be prepared to wait. If you have refrigerator/ freezer items, please plan accordingly. We cannot allow you entry into a property before it’s ready to put your perishables away. Please note, houseboat rentals require additional time for check in, so please be prepared to be loaded before the detailed orientation of the houseboat begins. All guests are required to participate in the orientation. Expect 1.5-2 hours from the time of check-in until departure from the dock. Please come prepared with all your provisions. Any last-minute trips to the store to pick up forgotten items can add several hours to your estimated departure time and can cause you to spend the night at the dock. Any guests arriving later than 4pm during summer hours or 3pm during spring/fall hours cannot be guaranteed departure that day. At check in we will ask for a driver’s license and a credit card to be placed on file. Cash payments still require a credit card on file during your stay. The guest is responsible for paying for all gas used during the rental period. All of our boats come with standard life jackets, but if you are needing any additional life jackets for small children (under the age of 12), please let us know. It is the LAW that they wear a life jacket on any moving boat. 

CHECK-OUT for HOUSEBOATS is at 10am CENTRAL TIME at the dock. You must be outside of the no wake zone before 10am waiting for an employee to come out and retrieve you. If the Marina helped tie you up or you need assistance getting back to the Marina, you will need let us know ahead of time and be ready for pick up no later than 8:00am, unless instructed otherwise by a Manager. WE DO NOT ALLOW CUSTOMERS TO DRIVE OUR HOUSEBOATS TO THE DOCK. Unless instructed otherwise by a Manager, you will be charged $50 dollars every 30 minutes past 10am for which you have not arrived at the dock. The guest is responsible for paying for all gas used during the rental period. Once your boat is docked and your party is offloaded, a Manager will a do a walk through with the person responsible for the reservation to evaluate the conditions the boat was returned in. At check-out we request that guests wash all dishes, take sheets off the beds used during your stay (leave mattress pads on beds), and place on the bed, turn off all electrical items, place trash in outside receptacles, clean refrigerator and cabinets completely, move all furniture back to original position and secure the hot tub cover. The need for excessive cleaning like washing dishes, trash pickup and clutter inside or outside will occur in a minimum charge of $100. If more extreme cleaning is needed there will be an excessive cleaning fee determined by the Marina General Manager. As all of our boats are SMOKE-FREE, there will be a $300 charge if we there is any proof or indication of smoking on board. 

FISHING LICENSE: Fishing license can be purchased at the marina, but to help expedite your check in, we suggest that you obtain them online prior to your visit at www.tn.gov/twra, or via the app TWRA On The Go. Social security numbers are required to obtain ALL fishing licenses. Children 12 and under do not require a license. Ages 13-15 qualify for a Junior license, and ages 16 and over will require an adult license. A license CANNOT be obtained without all the proper information. Nonresident fishing license options are 3-day, 10-day, or an annual license. The marina sells live bait and availability varies based on the season. Please call for specific bait options during your stay.  

Please print name, sign and return Via email 

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